By placing an order with us, you agree to the following terms and conditions. This policy applies to customers in all countries and is designed to give you peace of mind about how we handle returns, refunds, and any product issues.
Right of return:
You have the right to return your product within 30 days of receiving it.
The product must be unused, undamaged, and returned in its original packaging.
We do not accept returns on custom-made products.
Return shipping:
As a customer, you are responsible for the return shipping costs.
The return must be sent to our warehouse (not to the sender's address).
We recommend that you use a traceable shipping method and ensure that the product is well protected during transport.
We are not responsible for damage or lost returns during return transport.
Contact our customer service via email or our contact form to initiate a return.
Refunds:
Once we have received and approved your return as described above, we will process your refund within a maximum of 14 days.
The refund will be made automatically to the same payment method you used for the purchase.
Products returned in used or damaged condition will not be refunded.
Defective or incorrect items:
Have you received an incorrect or defective item? Please contact us immediately.
We will investigate the matter and offer a solution – either a replacement, a new item, or a refund.
We will, of course, cover the cost if the fault lies with us.
We strive to make every purchase safe and easy. If you have any questions about returns or refunds, please do not hesitate to contact our customer service – we are happy to help!