Delivery Time:
- We always try to deliver your goods within 7-14 business days after receiving your order.
- Please note that delivery times may vary depending on your geographical location and the specific products you have ordered.
Processing time:
- Normally, it takes 1-4 business days from receipt of payment to process and ship your order*.
- Please note that processing times may be affected by public holidays, including red days.
Track your delivery:
Once your package has been shipped from us, you will receive a confirmation email. This confirmation will include a tracking number that you can use to get updates on the delivery status and to get an idea of when the package is expected to arrive.
To easily track your delivery, we recommend using our “Track Order” feature on our website.
Correct delivery address:
Please carefully check that the delivery address provided is correct and complete to avoid delays or problems with delivery.
As a customer, it is your responsibility to provide the correct delivery address accurately.
We cannot be held responsible for failed deliveries resulting from incorrect or incomplete addresses provided by the customer.
Unclaimed packages:
Please note that if your package is not collected on time, it will be returned to us. You then have 7 days to notify us if you would like us to resend the package to you. A redelivery will incur an administration fee and shipping cost totaling $15.
Lost or damaged shipments:
We take responsibility for lost or damaged shipments during transport.
If you discover that your shipment is damaged upon delivery, please contact us immediately so that we can investigate and take the necessary measures.
Returns and refunds:
For information about returns and refunds, please visit our website to read our return policy or contact our customer service for further assistance.
We always strive to provide the best possible customer service and assistance with all shipping-related matters. Please do not hesitate to contact our customer service if you have any further questions or need assistance. We are here to help you!
*NOTE! Please note that our warehouse is currently located in Asia in order to offer you, our customer, the best prices.